Frequently Asked Questions
My band want to play - what do I do?
Applications for performers are currently open. Click Here to apply.
Is there space for campervans and caravans?
Yes. Our camper van area is 1 mile from the site just above the main festival car park. On the plus side it’s lovely and quiet and commands a breath-taking view of the Campsie Hills. A free shuttle bus will be in operation at all sensible times in order to get you to and from the main festival arena. In daylight you can also walk. It’s about the same distance (1 mile whether you choose to walk along the road, or across the moors and through the woods. We know which we would recommend. But please don’t walk by either route after dark. We want MugStock to be a massive party, not a search party!
Book your pitch in advance by clicking here, as pitches are limited and you may have to be turned away if you turn up without having booked.
I'd love to volunteer - how can I get involved?
We love you. We’ll be opening recruitment for volunteers soon. If you have talents you think would come in handy sooner than July we’d love to hear from you right now though. Drop us a line.
I'm a trader or a charity, can I come and sell things or promote my good cause?
Yep. There are several existing shops and traders at Mugdock who will be open during the festival. If you offer something that will be complementary to these traders, we’re happy to hear from you. Click here and fill in this short form in order to register your interest in trading at MugStock. We have limited space but will squeeze in traders and charities which we think will add most to the MugStock experience.
How do I change the name / details on a ticket?
Using the e-mail address you used to buy your tickets visit the Eventbrite website or App, Create / log into your Eventbrite account and you can change alter the ticket details. This is especially useful if you give your ticket to someone else. Click here for full instructions.
Where's the car park?
We have a park and ride car park. It’s 1 mile from the main site, and we provide a free shuttle bus service to get you and your gear to the site and back again. Buy car parking tickets.
In daylight you can also walk. It’s about the same distance: 1 mile whether you choose to walk along the road, or across the moors and through the woods. We know which we would recommend. But please don’t walk by either route after dark. We want MugStock to be a massive party, not a search party!
You can pay when you turn up, but parking is cheaper if you book in advance, and the only way to absolutely guarantee a space. See our information on our getting here page for more info about travel, or click here to buy car parking tickets.
When does MugStock open and close?
The campsite opens at 1pm on Friday and closes at 1pm on Monday.
On Saturday and Sunday the box office opens at 9am and entertainment will start around 10 or 11am (tbc)
Subject to license, the music will finish at 2am on Friday and Saturday, and 1am on Sunday night.
What sorts of things will there be to eat, drink and buy at MugStock?
We are currently accepting expressions of interest from all sorts of traders, and shall be allocating space to the most interesting, appetising, and unique mongers of various wares and services which are on offer. We can also safely assure you that a mouth watering range of Williams Brothers Real Ales and Lager, and a gargantuan range of fruit ciders courtesy of Thistly Cross shall help to quench the thirst of the most discerning (and suitably aged) merriment makers.
Can I bring my dog?
Is your dog well behaved? In which case yes. MugStock is dog friendly. However, you must keep your dog on a lead in performance areas and the campsite, and anyone spotted failing to clean up after their dog will have their wrist band removed with no refunds and no exceptions. That’s not cool.
We're a local business - can we support or sponsor part of MugStock?
Yes – we’d love to hear from you. Send a message to firstname.lastname@example.org
Can I buy a ticket at the gate?
Yes, if they are still available, and no later than 9pm. But the earlier you book the less you will pay.
What is the environmental deposit?
In an effort to keep Mugdock Country Park nice and clean for everyone, and to discourage tents being abandoned, we operate a £5 environmental deposit scheme. Camping is free, but if you do camp you give us a fiver in return for a camping wristband, and then we swap your wrist band for your fiver once you’ve demonstrated that you’ve been a responsible camper.
We shouldn’t have to keep anyone’s fiver. There’s really no need 🙂 Click here for full details.
Why are Saturday Tickets proportionately more expensive than Weekend or Sunday tickets?
In general, Friday evening, and Sunday tend to be a bit quieter than Saturdays so to keep it bustling, we’re offering cheaper tickets on these days.
Ultimately we want MugStock to be a festival that people come to for the whole weekend so that you become part of this temporary community and get the most out of it. We make our weekend tickets brilliant value in order to encourage this. Taking a long weekend is genuinely the best way to get the most out of MugStock.
How Accessible is MugStock?
MugStock takes place in a beautiful country park. As the great outdoors goes it’s not too bad from an accessibility point of view, but it still has some rough terrain and a few twists and turns. If you have any additional needs you’d like to discuss with us, send an e-mail to email@example.com and a member of team will respond. See our accessibility page for more information.
Will the park still be open to non-festival visitors?
Yes, but entrance to each of the performance areas, the children’s area and the camping areas will be by festival wrist band only. Non-festival visitors will be asked to use the same park and ride facilities as festival goers. The main Mugdock Country Park car park will be closed to all other than festival and park staff, and performers dropping off gear.
What happens to lost property?
Over the weekend, ask at the Box Office. After the festival you can contact us on firstname.lastname@example.org or send us a message on Facebook
Something we’ve not thought of?
Send your question to email@example.com
We’ll respond to you directly and if appropriate we’ll list your question here.