Terms & Conditions

MugStock reserve the right to update these terms & conditions without notice. Terms and conditions include but are not limited to:

  1. Admission to the designated festival areas is only permitted with a valid wrist band.  Wrist bands will be issued on arrival to people with a valid ticket.
  2. Children under the age of 13 may attend for free but must register for a free ticket here.
  3. Anyone under the age of 18 must be accompanied by an adult over the age of 25 and they remain the responsibility of the accompanying adult at all times.
  4. Wristbands are strictly non-transferable.
  5. MugStock reserves the right to refuse admission or to eject and remove the wristband of any ticket holder who displays behaviour likely to cause damage, injury, nuisance or annoyance or for failure to comply with any reasonable request from a representative of MugStock.
  6. No glass containers, including bottles, jars and drinking glasses, are allowed on site.
  7. The following are not permitted anywhere on the festival site: fires, fireworks, generators, smoke canisters, air-horns, sound systems.
  8. Mugdock is one of Scotland’s most beautiful natural attractions. Anyone caught disposing of litter in an irresponsible manner will have their wrist band removed and be ejected from the site without refund.
  9. All Adult camping ticket holders must pay a refundable £5 Environmental Deposit when collecting wristbands at Box Office.  For full details please click here.
  10. If camped in the families / quiet camping, please be respectful and keep noise to an absolute minimum after 8pm. Also first thing in the morning please be respectful of those including crew and performers who would like a lie in.
  11. The campsites and car parks must be vacated by 1pm on Monday.
  12. No private vehicles will be permitted within any area of Mugdock Country Park.
  13. Our licensed bars will only serve alcohol to those aged 18 plus.  We reserve the right to request legally accepted photo ID from anyone lucky enough to look under 25.
  14. You are welcome to take Photos and video recordings for non-commercial use only. 
  15. In turn, all attendees agree to be photographed and filmed and for the resultant images and footage to be used by MugStock.
  16. Vehicles are parked at the owner’s risk.
  17. Well trained dogs are allowed to attend MugStock. Dogs must be kept on leads inside tents and in performance areas. Anyone who is witnessed failing to clean up after their dog will have their wristband removed. 
  18. MugStock cannot be held responsible for loss, theft or damage to items belonging to ticket holders. Valuables lockers are available and fairly priced.
  19. Tickets cannot be refunded and lost tickets cannot be replaced.
  20. Tickets may only be purchased for personal use.  No agencies or touts.  We reserve the right to invalidate suspicious purchases.
  21. Illegal drugs will not be tolerated at MugStock. Security staff reserve the right to conduct searches. If you are found to be in possession of illegal drugs they will be confiscated and you will be ejected from the site or arrested.
  22. MugStock takes place in a country park with a wide variety of walking surfaces. Take particular care when way from the main events area and return to lit areas before dusk. As you would expect accidents are possible so please dress appropriately and be careful.
  23. MugStock will not be held liable for any loss, injury or damage sustained before, during or after the event unless caused by the negligence of MugStock.
  24. MugStock aims to be Scotland’s friendliest festival. Enjoy yourself and be nice to each other.

    Camper Van Field Terms & Conditions

    MugStock reserve the right to update these terms & conditions without notice. Terms and conditions relating to camper van, live-in vehicle and caravan plots include but are not limited to:

    1. All camper vans, live-in vehicles and caravans must be parked in the Camper Van Field.
    2. Camper Van Field plots are 6x4m and cost £20 in advance and £30 on site if available.
    3. Space is very limited (only 30 plots) so ensure the plot is large enough or buy an extra plot.
    4. Tents are allowed in your plot so long as they fit completely inside the boundary.
    5. Pitches cannot be held or reserved but the first person to arrive can redeem friends’ plot tickets if you wish to be together.
    6. Any Camper Vans, Live-In Vehicles or Caravans which do not have plot tickets purchased in advance may have to be parked in regular parking and NOT lived or slept in.
    7. The Camper Van Field is approximately 1 mile (20 minutes walk) from the festival site.
    8. There will be toilets and drinking water in the Camper Van Field.
    9. After dark we hope to light a footpath or run a shuttle service but please bring a torch just in case.
    10. MugStock will not be held liable for any loss, injury or damage sustained before, during or after the event unless caused by the negligence of MugStock.

      Volunteer deposit terms and conditions

      I understand that if I behave inappropriately, miss a shift or do not work properly my deposit plus wristband and food vouchers will be forfeit.  I agree that in this situation I will either leave site immediately or pay £32.50 to upgrade my ticket + £5  for each crew meal served since arriving plus pay full price for any optional extras that I selected.

      Ticket guarantee:
      Allocation of volunteer positions will happen during July.  I understand that if not accepted as a volunteer then I may choose to either have my deposit refunded in full or have it converted into a regular ticket (if I pay the difference).  To clarify, any volunteer who pays the deposit is guaranteed a standard weekend ticket at the current price if that person is not accepted as a volunteer.  

      Converting to a weekend ticket:
      If I am not accepted as a volunteer and decide to convert my deposit into a regular ticket then I agree to the standard terms and conditions (see above). Also I will accept a refund or will pay full price for any optional extras that I chose. MugStock ticket T&Cs:
      http://www.mugstock.org/terms-conditions/

      Refund options:
      I understand that upon completion of all shifts I can choose to have my deposit refunded in full through Eventbrite or receive £40 cash (against £42.50 paid) repaid to me on site in full and final settlement.

      What is included:
      Production and site volunteers receive 3 meals a day whilst on-site and working.
      Other volunteers receive 2 meals a day whilst on-site and working.
      Volunteers are entitled to either a free parking pass or Live-In Vehicle Plot.
      Volunteers are entitled to half price optional extras (limited availability).