Terms & Conditions

By attending MugStock you agree to abide by these terms and conditions. MugStock reserve the right to update these without notice. 

MugStock is a registered charity run by volunteers who love festivals. We’re in it for the love, not the money and these terms and conditions have been designed to help keep our visitors and team safe, and the festival operational and successful, whilst allowing maximum freedom and enjoyment for all.

  1. Admission to festival areas is only permitted with a valid wristband. Wristbands will be issued upon arrival at the box office to people with a valid ticket.
  2. Tickets are sold online via our ticket selling partners We Scan Tickets. Your ticket(s) will be sent via email.
  3. Each ticket has a unique barcode. You don’t have to print out your ticket but it’s quicker to get your wristband if you have the barcodes handy on paper or a device when you arrive at the box office. If you lose your ticket we can still let you in if you have valid ID with you.
  4. Under 18s will only be given a wristband when arriving with an adult over the age of 25 and they remain the responsibility of the accompanying adult at all times.
  5. Wristbands are strictly non-transferable
  6. MugStock reserves the right to refuse admission or to eject and remove the wristband of any ticket holder who displays behaviour likely to cause damage, injury, nuisance or aggravation towards any person or property, or for failure to comply with any reasonable request from a representative of MugStock.
  7. No glass containers, including bottles, jars and drinking glasses, are allowed on site. Do it for the sheep!
  8. Well behaved dogs may attend with a Doggy Ticket. We have moved to a new site which is home to both livestock and some precious wildlife so we have to be very responsible and insist that all dogs are kept on leads. We will provide a fenced area for off-lead exercise and are charging a small fee (£5 for a day / £10 for the weekend) to go towards the costs of this. For more info see: http://www.mugstock.org/dogs
  9. Portable camp stoves are allowed (just don’t use them inside tents).
  10. Personal camp fires, fireworks, smoke canisters, dynamite and small tactical nuclear devices are all strictly prohibited. We’ll keep one or more community campfires burning until the wee small hours. Join us and warm your body and soul before retiring to your (blissfully not aflame) tent/van/zepher.
  11. You are welcome to play music in general camping, on instruments or portable speakers, but are asked to be respectful of your fellow campers and turn down if asked nicely. None of that sort of thing in quiet or family camping mind!
  12. Anyone caught disposing of litter in an irresponsible manner will have their wristband removed and be ejected from the site without refund. We are very privileged to have access to such a gorgeous site and we want to leave it looking presentable thank you very much.
  13. Music festivals are noisy, we can’t pretend otherwise! We recommend bringing ear plugs to protect your hearing; particularly if you plan on getting up close to any of our sound systems, and if you want to be sure of a good night’s sleep. You remember sleep, right? MugStock aim to make free ear plugs available from the box office and bars.
  14. The campsites and car parks must be vacated by 5pm on Monday. Most festivals chuck you out way earlier, so enjoy a nice lie in then bonus live sets from 11am – 2pm, then take a luxurious 3 hours to make like a tree and leave 🙂
  15. Single night camping ticket holders must vacate the campsite by 5pm the day after the day they had a ticket for.
  16. Live in vehicles are allowed with a valid ticket. Live in vehicles parked outside designated areas will be removed.
  17. There will be room for a few tents behind live in vehicle pitches; but just a few!
  18. Our licensed bars will only serve alcohol to those aged 18 plus. If you look like you might be 25 or younger we’ll ask you to show a legally accepted piece of photo ID.
  19. You can take photos and video recordings for non-commercial use only, but try not to spend the weekend glued to your phone. Be where you’re at!
  20. Reciprocally, by attending you agree and understand that you may be photographed and filmed and that photographs and videos may be used by MugStock for social and marketing purposes.
  21. Vehicles are parked at the owner’s risk.
  22. No vehicles are permitted in camping areas (except live in vehicles in designated live in areas).
  23. Drivers are not permitted to drive anywhere other than areas explicitly directed by MugStock team members or clear signage.
  24. MugStock cannot be held responsible for loss, theft or damage to items belonging to ticket holders. Lockers for valuables, with USB charging points, are available for hire.
  25. Tickets cannot be refunded except in the case of event cancellation. You may transfer your ticket to someone else if you wish.
  26. Subject to availability you may upgrade / alter your ticket choices, for example, paying the difference to swap a Saturday ticket for a full weekend. There may be a small admin fee for this service. For more information refer to your ticket email or contact [email protected] for advice.
  27. Tickets may only be purchased for personal use; no agencies or touts thank you very much. We reserve the right to invalidate suspicious purchases.
  28. Illegal substances are just as illegal at MugStock as they are anywhere else in the UK. Searches may be carried out by security staff or police on entry or at any other time. A large proportion of our audience are children and young people. We hope that our visitors will be respectful and considerate towards one another, and prioritise their own wellbeing.
  29. MugStock takes place on a country estate, with a wide variety of walking surfaces, in a country famous for its dynamic weather personalities. Prepare with suitable footwear and clothing, and watch your step. First aid will be available on site.
  30. MugStock will not be held liable for any loss, injury or damage sustained before, during or after the event, unless caused by our negligence.
  31. MugStock may use contact details supplied by ticket buyers to share important logistical information about the event. MugStock also have an opt in mailing list for more general information and marketing.
  32. Have fun and be excellent to each other!